Etsy Seller App: A 10-Step User Guide for 2024

Reading Time: 11 minutes

The Etsy Seller App has emerged as an indispensable tool for artisans, vintage collectors, and entrepreneurs alike who have ventured into the bustling ecommerce platform.

Providing an on-the-go solution for managing an Etsy shop, this app has transformed the way sellers interact with their customers and manage their listings.

But how do you make the most of it?

One key tip for those wondering how to use the Etsy Seller App effectively is to regularly engage with the app’s insights and analytics; this ensures you’re always in tune with your shop’s performance and customer preferences.

In addition to guiding you through the steps to get started, we’ll also delve into the 12 best Etsy seller apps that can propel your business toward greater growth and success.

Quick Takeaways:

  • Comprehensive Shop Management: The Etsy Seller App enables you to manage your shop from anywhere, offering functionalities like updating listings, processing orders, and responding to customer messages.
  • Real-Time Sales Tracking: Stay informed about your shop’s performance with real-time updates on sales, helping you make timely business decisions.
  • Enhanced Customer Communication: The app streamlines communication with customers, facilitating quick responses to queries, shipping updates, and issue resolution.
  • Insightful Analytics: Regularly engage with the app’s insights and analytics to stay attuned to your shop’s performance and customer preferences, aiding in strategic decision-making.
  • Step-By-Step User Guide: A detailed guide on using the Etsy Seller App, from downloading and logging in to managing orders and updating listings, provides users with a clear roadmap to effectively manage their Etsy shop.

What Does The Etsy Seller App Do?

  • Manage your shop: The Etsy seller app allows business owners to manage their shop from anywhere, including updating their listings, processing orders, and responding to customer messages.
  • Track sales: The Etsy seller app gives you real-time updates on your sales, so you can always know how your shop is performing.
  • Communicate with customers: The Etsy seller app makes it easy to communicate with customers, whether you’re answering questions, sending shipping updates, or resolving issues.
  • Get help: The Etsy seller app has a built-in help center that can answer your questions about using the app or Etsy in general.

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How To Use The Etsy Seller App

steps on how to use the etsy seller app

Here’s a step-by-step guide on how to use the app:

Step 1. Download and Install the App

The Etsy Seller App is available on both iOS and Android platforms.

Go to the App Store (iOS users) or Google Play Store (Android users). Search for the ‘Etsy Seller App’ and download it.

Ensure your device has sufficient storage space for a seamless installation process, which requires 35 MB for Android and 141 MB for Apple iOS.

It’s always a good idea to have at least 500MB to 1GB of free space when installing new apps.

This provides a buffer for the app’s data storage, and updates, and ensures your device runs efficiently.

Step 2. Log In

Open the app and enter your Etsy login credentials (email or username and password) or use the available sign-in options.

If you don’t have an Etsy shop yet, you’ll need to set one up on the Etsy website first.

Step 3. Navigate the Dashboard

The main dashboard serves as the control center for your shop and provides an overview of your shop’s stats:

  • Shop Overview: Quick view of your active listings, orders, and revenue.
  • Stats: Provides insights into shop views, visits, favorites, and more.

By frequently checking and understanding these metrics, you can make informed decisions, refine your marketing strategies, and enhance the overall performance of your Etsy shop.

Step 4. Manage Orders

Managing orders is arguably the most critical aspect of an online business.

It involves keeping track of the sales, ensuring timely delivery, and maintaining open communication with the buyers.

The ‘Orders’ tab in the Etsy Seller App is designed with all these functionalities in mind.

1. Accessing the ‘Orders’ Tab:

  • Upon opening the Etsy Seller App, the bottom navigation bar will display various icons. The ‘Orders’ icon—usually represented by a shopping bag or cart—gives you direct access to your order-related activities.

2. Viewing and Managing Open Orders:

  • Overview: This section lists all current and pending orders. It provides a snapshot of each order, including the buyer’s name, order date, total amount, and items purchased.
  • Search Functionality: If you have multiple orders, utilize the search bar to find specific orders by buyer’s name, order number, or item name.
  • Sorting Options: Depending on the volume of orders, you may want to sort them by date, buyer’s name, or shipping status for easier management.

3. Processing and Shipping Orders:

  • Order Details: Clicking on an individual order will provide you with more in-depth details, such as the shipping address, buyer’s message (if any), and payment status.
  • Packaging: Based on the order details, you can prepare the items for shipment. Ensure that items are packaged securely to prevent damage during transit.
  • Invoicing: The app provides an option to print or email the invoice to the buyer. Including an invoice with the shipment is a professional touch that some buyers appreciate.

4. Updating Tracking Information:

  • Carrier Details: Once you’ve shipped the item, you typically receive a tracking number from your postal carrier. This number allows both you and the buyer to monitor the package’s journey.
  • Inputting on Etsy: Within the order details, there’s an option to input or update the tracking number. Once added, the buyer automatically receives a notification, and they can use this number to track their shipment.

Always choose a shipping method that offers tracking, especially for higher-priced items. It offers security for both the seller and buyer and can help resolve disputes if they arise.

5. Marking Orders as Complete:

  • Final Step: Once you’ve ensured the item is shipped and tracking information (if available) is updated, the final step is marking the order as complete.
  • Feedback and Reviews: After completing an order, buyers have the option to leave feedback. Keeping a close eye on your order process and ensuring timely and accurate deliveries will likely result in positive feedback. Always reach out to buyers if they express any concerns in their reviews.

Step 5. Manage Your Listings

Tap on the ‘Listings’ tab.

Here, you can:

  • View all your product listings.
  • Edit existing listings.
  • Add new listings by tapping the ‘+’ icon.
  • Update quantities, prices, descriptions, and more.

Step 6. Activate Conversations

Tap on the ‘Conversations’ tab.

This is your messaging center, where you can communicate with customers or potential buyers.

You can read, reply to, and manage all your shop-related messages.

Step 7. Exploring the App’s Features

  • Finance: Access to your Payment account details, transaction history, and monthly statements.
  • Marketing: Options to promote your items, set up sales, and use coupons.
  • Settings: Adjust shop settings, manage shipping profiles, production partners, and more.

Step 8. Configure Notifications

Ensure you turn on notifications to be informed about:

  • New orders
  • Messages from buyers
  • Updates from Etsy

Step 9. Regularly Update the App

To make sure you have access to the latest features and security patches, regularly update the Etsy Seller App.

Step 10. Log Out and Close

If you ever want to switch accounts or ensure no one else can access your shop via your device:

  • Go to ‘Settings’.
  • Scroll down to find the ‘Sign Out’ option.

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Tips for Using the Etsy Seller App

1. Keep Your Listings Up-to-Date

Listings are the storefront of your Etsy shop.

They reflect the products you offer, their prices, descriptions, and images. Keeping them current ensures customers know exactly what they’re purchasing.

  • Regular Reviews: Set aside specific times weekly or monthly to go through all your listings. Check for accuracy in descriptions, prices, and stock levels.
  • High-Quality Images: Regularly update product photos, especially if there are changes to the product or if you find ways to take better, more compelling pictures.
  • Seasonal Updates: Adapt listings for holidays or events. For instance, if you offer gift wrapping, mention it during the holiday season.

2. Respond to Customer Messages Promptly

Conversations with customers can cover inquiries, custom orders, or post-purchase feedback.

Quick and clear communication fosters trust and can be a deciding factor for potential buyers.

  • Set App Notifications: Ensure your Etsy Seller App notifications are active. This way, you’ll be alerted immediately when a message comes in.
  • Set Response Time Expectations: In your shop’s FAQ or profile, mention your typical response time (e.g., within 24 hours). It sets clear expectations for the customer.
  • Create Message Templates: For common questions or responses, have templates ready. It can save time by ensuring you provide consistent information.

3. Ship Orders on Time

Consistency in shipping times is crucial.

Delays can result in dissatisfied customers, negative reviews, and potentially, disputes.

  • Use a Tracking System: Whenever possible, choose shipping options with tracking. It provides accountability and allows both you and the buyer to monitor the package’s journey.
  • Maintain a Shipping Schedule: Instead of shipping items as they’re ordered, set specific days (e.g., every Tuesday and Friday) to handle all shipments. This way, you can streamline the process and ensure punctuality.
  • Update Stock Levels: If certain items are out of stock or take longer to prepare, update your listings accordingly to set the right expectations.

4. Offer Excellent Customer Service

Beyond the product itself, customers remember the experience.

Offering standout service can turn a one-time buyer into a loyal customer.

  • Go the Extra Mile: Add a personal touch, like thank you notes or small freebies. It can make your shop memorable.
  • Openness to Feedback: If a customer isn’t entirely satisfied, listen to their concerns without becoming defensive. Often, a resolution can be found that benefits both parties.
  • Stay Professional: Regardless of the nature of messages or feedback you receive, always remain calm and professional. Approach situations with the intent to resolve rather than to win.

Etsy Seller App: Navigating the Pros and Cons


  1. Ease of Creating and Publishing Listings: The Etsy Seller App simplifies the process of creating a new listing. With just a few taps, you can set your price, enter 10 photos, and publish your new listing, all from the upper right hand corner of your app screen.
  2. Comprehensive Account Management: Setting up your first sellers account on the app is straightforward, making it convenient for beginners learning how to sell on Etsy. The seller app makes listing and managing your products a breeze.
  3. Versatility in Product Categories: Whether you’re looking to sell handmade items or delve into selling a supply or product, the Etsy Seller App offers a wide range of categories. You can easily narrow the category to fit the general category the Etsy market demands.
  4. Enhanced SEO Capabilities: The app allows you to use keywords in your listings effectively, ensuring that your products are visible to the right audience, enhancing your Etsy selling experience.
  5. Flexibility in Business Model: With the app, you have the option to start selling on Etsy immediately or select another company or approach to diversify your online presence.


  1. Limitation in Listing Customization: While you can create a new listing easily, there might be more options in that area that are not available in the app compared to the desktop version, potentially limiting how you showcase your products.
  2. Complexity for New Users: New users setting up their first account might find the multitude of features overwhelming. It’s crucial to invest time to learn how to sell on Etsy effectively using the app.
  3. Photo Upload Restrictions: The requirement to enter 10 photos can be challenging for some sellers, especially if their product doesn’t necessitate that many images.
  4. Category Specificity: For some unique products, it might be challenging to narrow the category appropriately, as the general category the Etsy marketplace offers may not always align perfectly with niche items.

While the Etsy Seller App offers numerous advantages in terms of convenience and efficiency in managing an Etsy shop, users should be aware of its limitations, especially in terms of listing customization and category specificity.

Top 12 Etsy Seller Apps

top tools for etsy seller app

1. EtsyHunt

EtsyHunt provides users with an in-depth analysis of current trends on Etsy by offering real-time statistics on popular items and commonly searched terms.

A primary advantage of using EtsyHunt is its ability to gauge market trends instantly, enabling sellers to tailor their products and strategies accordingly.

2. Everbee

Designed specifically for Etsy analytics and market research, Everbee aids sellers in enhancing their product listings and overall shop performance.

The platform’s comprehensive insights allow sellers to make more informed decisions, leading to better optimization and potential sales growth.

3. Alura

Alura is beneficial for sellers looking to discover profitable product niches, enhance listings, and keep an eye on competitors.

By leveraging the insights from this Etsy-focused market research tool, sellers can strategically position themselves in the market and maximize revenue.

4. eRank

Originally known as EtsyRank, eRank offers an extensive set of features, from keyword exploration to competition analysis and listing evaluations.

The platform’s holistic approach ensures Etsy shops receive the visibility they deserve, driving more organic traffic and sales.

5. Sale Samurai

Tailored for Etsy, Sale Samurai is instrumental in offering an understanding of market demand, competitors, and potential revenue streams through its keyword research and market analysis capabilities.

This clarity helps sellers tap into profitable niches and optimize their strategies.

6. Koalanda

Koalanda focuses on Etsy SEO and analytics.

Sellers can optimize their products with insights on keyword trends, traffic patterns, and competitor analysis, ensuring they stay ahead in the competitive marketplace.

7. Marmalead

Marmalead is a one-stop shop for Etsy sellers, offering keyword analytics, competition tracking, and pricing suggestions.

With its insights, sellers can pinpoint high-traffic keywords, ensuring better visibility and sales potential.

8. Crest

Exclusively designed for Etsy sellers, Crest assists in product research, keyword optimization, and competitive analytics.

Its in-depth data ensures sellers are well-informed, leading to enhanced shop performance.

9. MakerWords

MakerWords tool offers keyword insights tailored to platforms like Etsy.

Sellers can delve into search volumes, competitor landscapes, and trending patterns, ensuring they’re targeting the right audiences.

10. LeadDyno

LeadDyno lets you set up a customizable affiliate sign-up page that you can share with your potential affiliates.

When affiliates register with you, they’ll get an automated email with all the information they need to start spreading the word.

After referrals start rolling in, paying commissions is simple with PayPal or Dwolla.

11. Outfy

Outfy is a tool that helps you promote your Etsy listings in just a few clicks and publish your social media posts automatically.

You can review the posting schedule and adjust it to your needs, build promotion templates, and create a list of hashtags to use in your posts.

12. MadMimi

MadMimi is an integration tool for Etsy that allows you to drag and drop product images and descriptions directly into your newsletter, which you can later send out to your mailing list.

After the email campaign has gone out, the app generates the data about opens, clicks, and engagement so that the next newsletter you’ll send out is open-worthy.

Etsy Seller App – Summary

Navigating the intricacies of the Etsy Seller App can significantly streamline the operations and growth of your ecommerce business.

The key takeaways from our exploration include understanding the importance of regular engagement with app analytics, mastering order, and listing management, and the undeniable value of effective communication with buyers.

Diversifying your toolkit with the top Etsy seller apps can further amplify your shop’s potential for success. Knowledge is indeed power when applied strategically in the realm of e-commerce.

For more insights and expertise tailored to Etsy and e-commerce success, we invite you to read our other published articles, such as;

Your journey towards a thriving Etsy store is just a tool away.

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If you're looking for the perfect side hustle to tap into your creativity, selling printables on Etsy could be your golden ticket! 

This is for you, even if you have minimal time, experience or money. Join students who collectively have generated over $500,000 in selling printables on Etsy in the last year alone.

Join this FREE workshop and learn how to get started today!

Etsy Seller App – FAQs

Is there an Etsy Seller App?

Yes, Etsy offers a dedicated app known as the “Etsy Seller App” designed to provide sellers with tools to manage their shops, track sales, communicate with buyers, and more.

What is the app that lets you sell stuff on Etsy?

The “Etsy Seller App” is tailored to assist sellers in managing their Etsy stores directly from their mobile devices.

Is the Etsy Seller App legit?

Absolutely. The “Etsy Seller App” is the official mobile app that Etsy provides for its sellers.

It’s always a good practice to download apps from official sources like the App Store or Google Play Store to ensure authenticity.

Is the Etsy app free?

While the app itself is free to download and use, Etsy does have listing fees and other associated costs for selling items on its platform.

Can I list new products directly from the Etsy Seller App?

Yes, the app allows you to add new listings, complete with photos, descriptions, and pricing, directly from your mobile device.

How do I handle customer service through the app?

The Etsy Seller App features a ‘Conversations‘ section that facilitates direct communication with customers, allowing you to answer queries or address concerns.

Does the Etsy Seller App provide sales analytics?

Yes, the app comes equipped with a ‘Stats‘ feature offering insights into shop performance metrics such as views, visits, and revenue.

Can I manage multiple Etsy shops with the app?

While it’s possible to operate multiple Etsy shops, the Etsy Seller App manages one shop at a time.

For multiple shops, you would need to log out and sign in to each respective shop within the app.

Is the Etsy Seller App available worldwide?

Etsy operates internationally, making the Etsy Seller App available for download across the globe. However, ensure your specific country is supported for selling on Etsy.

How do I keep the Etsy Seller App secure, especially regarding customer data?

Regular updates for both your mobile device and the Etsy Seller App are crucial.

Employ strong, unique passwords for your Etsy account and activate any additional available security measures, such as two-factor authentication.

Can I use the Etsy Seller App offline?

Some functionalities might be accessible offline, but an active internet connection is generally required to manage orders, update listings, or communicate with buyers.

About the author

Disclaimer: Please note this post may contain affiliate links, from which, at no additional cost to you, I may earn a small commission. Also as an Amazon Associate I earn from qualifying purchases. I only recommend products and services I’ve used or would use myself. If you choose to purchase from any of my links, thanks so much for your support! 😊

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